Terms and Conditions for GroceryList
Effective Date: January 2025
Welcome to GroceryList! By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree to these terms, you may not use our services.
Please read carefully, as these terms outline the relationship between GroceryList, our customers, and partner stores.
1. About GroceryList
- GroceryList is an online platform that connects customers with local stores in Jamaica to shop for groceries and essentials for their families.
- We facilitate order placement and delivery but do not own, operate, or control the stores, products, or pricing.
- GroceryList acts as a service provider partnering with stores to bring you convenience and timely delivery.
2. Service Limitations
- Pricing and Availability: Prices, promotions, and availability are set by stores, not GroceryList. Final prices may vary from checkout estimates.
- Product Quality: GroceryList is not responsible for the quality, freshness, or condition of items purchased.
- Item Substitutions: Substitutions may be made at the shopper’s discretion unless specified otherwise.
- Receipts and Charges: Final receipts may include store pricing, taxes, and service fees.
3. Order Placement and Payment
- Order Confirmation: Orders are processed with selected stores, subject to their policies.
- Payment Methods: Payments can be made via credit/debit cards, PayPal, Klarna, Afterpay, and other supported methods.
- Final Charges: Checkout totals are estimates, and final charges may vary based on store adjustments.
4. Refunds and Disputes
- Refund Requests: Refunds are issued only for undelivered or incorrect items reported within 24 hours.
- Disputes: Pricing or product quality issues must be addressed with the store.
- Investigation Period: Refunds, if applicable, may take 7–10 business days.
- Fraud Prevention: GroceryList uses security tools to detect fraud, and verification may be required for disputes.
5. Delivery and Pickup Policy
Delivery:
- Timeframes: Most deliveries are completed within 1 hour, depending on location.
- Fees: Delivery fees are based on distance, and additional fees may apply for extended areas.
- Failed Deliveries: Incorrect addresses or recipient unavailability may result in rescheduling or cancellation without refunds.
- Confirmation: Valid ID and signatures may be required upon delivery.
Pickup:
- Pickup orders require valid ID and order confirmation numbers.
- Customers must notify us in advance if someone else will collect the order.
- A $10 fee applies for pickup orders delayed when a shopper is already in-store.
6. Liability and Limitations
- Limited Liability: GroceryList is not liable for damages, losses, or issues arising from store policies, pricing errors, or product quality.
- Third-Party Responsibility: Concerns about pricing or availability must be directed to the store.
7. Customer Responsibilities
- Provide accurate delivery addresses, contact details, and payment methods.
- Specify substitution preferences during checkout.
- Report issues within 24 hours and protect account credentials.
8. Platform Use
- GroceryList is for personal use only. Commercial or resale use is prohibited.
- Users must comply with applicable laws and GroceryList policies.
9. Amendments
GroceryList reserves the right to modify these Terms and Conditions at any time.
Updates will be posted on our website, and continued use of the service indicates acceptance of the changes.
10. Governing Law
These Terms and Conditions are governed by the laws of Jamaica. Disputes will be resolved under Jamaican jurisdiction.
11. Contact Us
If you have questions or concerns, please contact us:
By using GroceryList, you acknowledge and accept these Terms and Conditions.
Thank you for choosing GroceryList!
