Cancellation Policy - GroceryList
Cancellation Policy
Effective Date: January 2025
At GroceryList, we strive to provide a seamless shopping experience for our customers. However, we understand that changes or cancellations may be necessary. Below are the terms and conditions for order cancellations:
1. Cancellation Requests
a. Before Order Processing
- You may cancel your order at any time before it is processed or assigned to a shopper.
- To request a cancellation, please contact our customer support team immediately via email at [email protected] or call us at +1 850-308-0942.
b. After Order Processing
- Once your order has been processed and assigned to a shopper, cancellation may not be guaranteed.
- You may be responsible for any applicable fees, including the cost of items already purchased or prepared for delivery.
2. Refunds for Cancelled Orders
a. Eligible Refunds
- Orders cancelled before processing are eligible for a full refund, minus any applicable payment processing fees (e.g., Stripe or PayPal fees).
- Refunds for partially completed orders will be evaluated based on the status of the order and the items already purchased.
b. Refund Processing Time
- Refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.
3. Non-Cancellable Orders
Orders cannot be cancelled once they have been:
- Delivered or marked as completed.
- Customized or prepared for immediate dispatch (e.g., perishable items or same-day delivery orders).
4. Disputes and Chargebacks
To avoid disputes or chargebacks, please communicate directly with our support team for any issues related to your order. Disputes can negatively impact our operations and delay resolutions for your concerns.
5. Store-Specific Policies
Please note that GroceryList serves as a platform to connect customers with stores and delivery services. We do not control individual store policies, including item availability, pricing, or substitutions.
6. Changes to This Policy
We reserve the right to modify or update this cancellation policy at any time. Any changes will be communicated through our website or app.
Contact Us
For cancellation requests or questions about this policy, contact us at:
Thank you for choosing GroceryList. We are committed to delivering the best service while ensuring flexibility for your shopping needs.
